FAQs

We know you might have questions about our products and services. Below, we’ve compiled answers to some of the most common queries we receive from our customers. If you have any other questions, feel free to reach out to us!

1. Are all Opure products certified organic?

Yes, all of our products are certified organic. We only source ingredients from certified organic farms that follow strict farming practices, ensuring our products are free from pesticides, synthetic chemicals, and GMOs.

2. Where do you source your ingredients?

Our ingredients are sourced from trusted organic farmers and suppliers both locally in Canada and globally. We are committed to partnering with ethical producers who follow sustainable and fair-trade practices. Each ingredient is carefully selected for its purity, potency, and environmental impact.

3. Do you ship across Canada?

Yes, we offer shipping to all provinces and territories across Canada. Free shipping is available on orders over [Insert Free Shipping Amount]. We also ship internationally, including to the U.S. and Europe. Please check our Shipping & Delivery page for more details.

4. How long will my order take to arrive?

Once your order is processed, delivery times within Canada typically range from 3–7 business days, depending on your location. For international orders, shipping times vary between 7–15 business days. You’ll receive a tracking number once your order is dispatched so you can track its progress.

5. Can I cancel or modify my order after placing it?

If your order has not yet been processed, you can cancel or modify it by contacting our customer service team at support@opure.ca. Once the order is processed or shipped, it cannot be canceled or changed, but you can return the product following our Returns & Refund Policy.

6. What is your return policy?

We accept returns on unopened, unused products within 30 days of purchase. Products must be in their original packaging. If you receive a damaged or defective product, please contact us immediately for a replacement or full refund. For more details, visit our Returns & Refund Policy page.

7. Are your products cruelty-free?

Absolutely. None of our products are tested on animals, and we ensure that all of our suppliers follow cruelty-free practices. We are proud to be a 100% cruelty-free brand.

8. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s journey on our website or through the shipping carrier’s website.

9. Do you offer any loyalty programs or discounts?

Yes! We love to reward our loyal customers. You can sign up for our Opure Loyalty Program to earn points on every purchase, which can be redeemed for discounts and special rewards. We also offer seasonal discounts and promotions, so be sure to subscribe to our newsletter to stay updated.

10. Can I use more than one promo code per order?

We only allow one promo code per order. Be sure to use the code that gives you the most savings!

11. How do I contact customer service?

Our customer service team is here to help! You can reach us by:

12. Do you offer wholesale or bulk purchasing options?

Yes, we offer wholesale purchasing for retailers and businesses. Please contact us at support@opurecanada.ca for more details on our wholesale program, pricing, and requirements.

13. How do I know your products are safe to use?

Our products are made from 100% certified organic ingredients and are rigorously tested to meet the highest safety and quality standards. We avoid harmful chemicals, synthetic fragrances, and preservatives in all our formulations, making them safe for use by you and your family.